Last Updated: September 19, 2026
At AZ 104 Dumps, we want customers to feel confident when purchasing our AZ-104 exam preparation material. Our money-back guarantee is available to eligible customers who meet the conditions described in this policy.
Because refund requests may involve verification of an exam result, we may require reasonable evidence before approving a refund.
1. 30-Day Money-Back Guarantee
Eligible customers may request a refund within 30 days, subject to the requirements and conditions of our Money-Back Guarantee.
The guarantee applies only to qualifying purchases and does not automatically apply to every refund request.
Each request is reviewed by our team before a refund is approved.
2. Refund Eligibility
To be considered for a refund under the Money-Back Guarantee, you must:
- Have purchased the AZ-104 preparation material directly from AZ104Dumps.
- Provide the order information associated with your purchase.
- Have used the preparation material as part of your AZ-104 exam preparation.
- Provide valid evidence of your qualifying AZ-104 exam result when requested.
- Meet all other applicable conditions of the Money-Back Guarantee.
Meeting these requirements does not automatically guarantee approval. Our team will review the information provided before making a refund decision.
3. Exam Result Verification
To help protect our refund process against fraudulent claims, screenshots alone are not sufficient evidence of an exam result.
When requesting a refund under the Money-Back Guarantee, you may be required to provide an online video or screen recording showing your Microsoft certification account and the relevant AZ-104 exam result.
The recording should allow our team to verify that the result belongs to the customer making the refund request.
For Microsoft certification exams, candidates can access their exam history and score reports through their Microsoft Learn profile.
A typical way to access an AZ-104 score report is:
- Go to the Microsoft Learn Dashboard.
- Sign in using the Microsoft account used to register for the exam.
- Open your Profile.
- Navigate to Credentials → Certifications.
- Find the Past exams section.
- Locate the AZ-104 exam and select View Score Report.
Microsoft’s certification dashboard may also provide an option to select the relevant exam provider and access your exam history and score report through the testing provider.
Important: Microsoft may change its dashboard layout or the steps used to access score reports. Customers should follow the current instructions provided through their Microsoft Learn account.
4. Video Verification Requirements
The verification video should clearly show the relevant account and exam information needed to establish the authenticity of the result.
The video should:
- Show the Microsoft Learn account being accessed.
- Show the relevant certification/exam history.
- Show the AZ-104 exam entry.
- Show the applicable score report or exam result.
- Be clear enough for our team to verify the information.
Screenshots or edited images may not be accepted as substitutes for the requested video verification.
For your security, never show your Microsoft password, authentication codes, payment information, or other sensitive security credentials in the recording.
5. How to Request a Refund
If you believe you qualify for a refund under our Money-Back Guarantee, you can contact us through our Contact Us page or email us directly at:
Please include:
- Your name
- Email address used for the purchase
- Order number
- Date of purchase
- Information about your AZ-104 exam attempt
- Your verification video, when requested
- Any other information reasonably required to evaluate your request
If your video is too large to send by email, our support team may provide an appropriate method for submitting it.
6. Review of Refund Requests
Every refund request is reviewed individually.
Our team may verify:
- The purchase and order details
- The customer’s eligibility under this policy
- The authenticity of the submitted exam result
- Whether the requirements of the Money-Back Guarantee have been met
- Whether the request was submitted within the applicable 30-day period
We may request additional information if the submitted evidence is unclear or insufficient.
7. Fraudulent or Misleading Information
We reserve the right to reject a refund request if the information or evidence provided appears to be false, manipulated, misleading, or otherwise insufficient to establish eligibility.
Submitting an altered screenshot, edited recording, false exam result, or information belonging to another person does not qualify for a refund.
8. Refund Processing
If your refund request is approved, the refund will generally be issued through the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
AZ104Dumps does not directly store customers’ full credit-card or banking information. Payment processing is handled through the applicable third-party payment provider.
9. Access After Refund
Once a refund has been approved and processed, access to the purchased AZ-104 preparation material may be revoked Any downloaded or previously accessed material must no longer be used after the refund has been processed.
10. Duplicate Purchases
If you accidentally purchase the same product more than once, contact us as soon as possible at: [email protected]
We will review the duplicate transaction and determine the appropriate resolution.
11. Questions or Other Refund Situations
If you believe you have a valid reason for requesting a refund but are unsure whether your situation meets the conditions above, you are welcome to contact us.
We will review your situation and let you know whether it qualifies under our Money-Back Guarantee.
This Refund Policy is part of our Terms & Conditions. By purchasing or using our products, you also agree to the applicable Terms & Conditions. Please review our Terms & Conditions for additional information regarding product access, account use, intellectual property, payments, and other terms governing your use of AZ104Dumps.